Trienekens Officially Launches Customer Service Mobile Application

Trienekens (Sarawak) Sdn Bhd officially launched its waste management mobile application, “Trienekens Customer Care” app on 5 November 2020 to better connect with members of the public and address their waste management needs. The development of the app is part of the company’s strategic plan to spearhead technological innovation and aims to continuously improve waste management services for the public, in support of Sarawak’s digital and sustainability goals.

A platform that enables communities within the jurisdiction of Commission of the City of Kuching North (DBKU), Kuching South City Council (MBKS), Padawan Municipal Council (MPP) and certain areas under Serian District Council (MDS) to share their feedback and queries relating to Trienekens’ services with ease; the application was first introduced on 15 June 2020.

Trienekens Customer Care app was digitally launched on the company’s Facebook business page. Speaking at the event were (clockwise, from top): Minister for Local Government and Housing Sarawak, YB Dato Sri Prof Dr Sim Kui Hian; Trienekens Group CEO, Stephen Chin; Padawan Municipal Council (MPP) Chairman, YB Ir. Lo Khere Chiang; Serian District Council (MDS) Chairman, Mr Lim Hock Meng; Commission of the City of Kuching North (DBKU) Mayor, Datu Junaidi bin Haji Reduan; Sarawak State Secretary and Chairman of Sarawak Wastes Management Sdn Bhd (SWM), YB Datuk Amar Jaul Samion; and Kuching South City Council (MBKS) Mayor, Dato Wee Hong Seng.

The official launch, which was held virtually via the company’s official Facebook page, showcased messages from Sarawak State Secretary and Chairman of Sarawak Wastes Management Sdn Bhd (SWM), YB Datuk Amar Jaul Samion; Minister for Local Government and Housing Sarawak, YB Dato Sri Prof Dr Sim Kui Hian; as well from local Councils DBKU, MBKS, MPP and MDS.

Trienekens Group CEO, Stephen Chin who hosted the virtual event, said in his opening address that the pioneering system of waste management in Sarawak by the appointed operating company Trienekens was due to the far-sightedness of the Sarawak State Government 20 years ago and consisted not only of waste management systems and infrastructures but a commitment to be a true custodian of the environment of future generations. He added, “The Trienekens Group collectively with Sarawak Wastes Management Sdn Bhd; a Sarawak Government-linked company, are constantly evolving and advocating the evolution of technology and change. Our dedication to quality and customer service is clear – as indeed we pride ourselves as a people-centric business that prioritises innovation, customer care, people development, health, safety and environment. It is with this in mind that we are launching today, our Trienekens’ Customer Care mobile app. We sincerely hope that this app will become a valuable tool for all in the community and over time we will add more features to the app to allow us to focus on a seamless integration of environmental stewardship with the community at large and of course, our future generation. I would like to thank all who have helped us in this digital journey, culminating in the launching of Trienekens’ Customer Care app today.”

Meanwhile, Sarawak State Secretary and Chairman of Sarawak Wastes Management Sdn Bhd (SWM) YB Datuk Amar Jaul Samion congratulated Trienekens on the introduction of the app. He said, “In this era of digital technology, we are increasing reliant on interconnectivity and information flow through various modern means. This has created new potentials for all industries, including the environmental and waste management sector. Trienekens’ Customer Care mobile app is an original and innovative way that will change the way we apply “best practices” of waste management, in line with the Sarawak Government’s Digital Economy Development Plan. With the app, I also hope users will take the opportunity to share inspiring ideas, innovative solutions, and suggestions with Trienekens to better manage our waste and care for our environment together.”

Featured guest, Minister for Local Government and Housing Sarawak, YB Dato Sri Prof Dr Sim Kui Hian highlighted how proper waste management is crucial especially when facing the COVID-19 pandemic. He thanked the local councils and Trienekens for cooperating during the pandemic, adding, “COVID-19 has brought up new norms and ways to address waste management issues such as collection of rubbish and so on, and I want to congratulate Trienekens for taking the initiative to introduce a mobile app which allows us (the public) access to lodging complaints or any waste management issues you have without running around.”

He further encouraged Sarawakians, especially in areas serviced by Trienekens to embrace the new technology to make the city (Kuching) a great city despite the pandemic saying, “This app is another way of communicating, another hotline to use. Congratulations to Trienekens for this innovation, in line with the Sarawak Government’s initiative on digital economy.”

Speaking on behalf of Commission of the City of Kuching North (DBKU), Mayor Datu Junaidi bin Haji Reduan encouraged those staying in the DBKU area to download the app. He stressed, “This would enable Trienekens to have more effective feedback as well as to better monitor waste collection services. This mobile app is a very convenient and effective way to address waste management needs. DBKU will continue to work with Trienekens to maintain the highest level of cleanliness in our beautiful city Kuching.”

Kuching South City Council (MBKS) Mayor Dato Wee Hong Seng congratulated the company on the app’s launch saying, “Trienekens customer care app is recommended as part of the city’s long term waste management strategy, and in support of Sarawak’s digital and sustainability goals. The app makes it easier for residents to explore and access the waste management services available.”

Meanwhile, YB Ir. Lo Khere Chiang, Chairman for Majlis Perbandaran Padawan advised the public on the need to understand the consequences of improper management of waste and how it will ultimately form a serious threat to lives and well-being. He expressed his hope that with the launch of Trienekens’ new app, it (the app) would ultimately be able to cultivate better public awareness and help Trienekens to deliver improved waste management services on cleanliness as well as the proper treatment and disposal of waste.

In congratulating Trienekens for developing the application, Chairman for Serian District Council (MDS), Lim Hock Meng said he believed the general public could use the app to find useful information with ease, adding he was confident that Trienekens’ services in the Serian district would improve, fulfilling the needs and wants of the local residents.

The development of the mobile application is a joint project between the company and Swinburne University of Technology Sarawak Campus, which pledged to support the integration of digital economy and waste management technologies.

Through the app, customers are able to apply for new mobile garbage bins, report lost or damaged bins, lodge complaints, request for RoRo container services for bulky waste, fill the customer satisfaction survey forms, and enquire about other services or request for information. Scheduled waste generators in the states of Sarawak, Sabah and the Federal Territory of Labuan are able to make use the following Trienekens Customer Care features; lodging a complaint, filling the customer satisfaction survey forms, or putting in their general enquiries.

“Trienekens Customer Care” can be downloaded through Apple’s App Store for iOS and Google’s Play Store for Android. Other available platforms for customers to reach the company are via its Hotline at 082-612300 or email at customercare@trienekens.com.my