Terms of Use and Privacy Policy

Terms of Use and Privacy Policy

This website belongs to Trienekens (Sarawak) Sdn. Bhd. (herein also known as “TS”). Viewers of our website should read our Terms of Use and Privacy Policy (TOU/PP) before continuing to use and browse our website.

If you do not read the TOU/PP, and continue to browse our website after reading the TOU/PP, then you agree to comply with and be bound by the following terms and conditions of use.

TS reserves the right to amend the terms and conditions of use and the content of the website without prior notification. The term “TS” or “us” refers to the owner of the website whose registered office is 216, Jalan Sungai Tapang, Lot 2040 Block 15 MTLD, Kuching, Sarawak, Malaysia.

Please note following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

TS makes every effort to keep the information on this website up-to-date and correct. However, neither we nor any third parties provide any warranty or guarantee (express or implied) as to the accuracy, timeliness, performance, reliability, availability, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any reliance you place on such information is therefore strictly at your own risk.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may also include links to other websites. These links are provided for your convenience to provide further information. Other than our own website, we do not endorse other third parties’ website(s). We have no responsibility for the content, nature and availability of the linked third parties’ website(s). The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

You may not create a link to this website from another website or document without our prior written consent.

You may not, except with our prior express written permission; adapt, reproduce, distribute, or create derivative works from any part of this website or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Your use of this website and any dispute arising out of such use of the website is governed by the laws of Malaysia.

TS strives to keep the website running smoothly at all times. However, TS takes no responsibility for and will not be liable for the website being unavailable due to any reasons, including technical issues which may be beyond our control.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Copyright and Trademark Notice

Unless specifically stated otherwise, all copyrights in this website (including text, graphics, logos, icons and sound recordings) is owned or licensed to TS and shall be protected under the Malaysian Copyright Act 1987.

You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material. Any other use, redistribution or reproduction of part or all of the contents of this website is prohibited.

Personal Data Protection Notice

Updated as at 1 February 2023

  1. Introduction
    1.1 The Government of Malaysia has implemented the Personal Data Protection Act 2010 (“PDPA”) to regulate the processing of personal data in commercial transactions. PDPA applies to all companies and firms established in Malaysia and it requires us to inform you of your rights in respect of your personal data that have been collected and is being processed by us, and the purposes for the processing. PDPA also requires us to obtain your consent to the processing of your personal data.
  2. Personal Data Collected
    2.1 We wish to inform that during the course of any dealing or transaction with you, Trienekens (Sarawak) Sdn Bhd (“Trienekens”) processes personal data which includes but is not limited to your full name, copies and other details of identity documents, national registration identification card (NRIC) number, passport number, address, telephone number, email address, education and employment details (for job applicant), username, password and photographs (for our mobile app users) and other contact details (collectively “Personal Data”).
    2.2 Your personal data is collected from various sources, including information you have provided us from time to time via any communications or interactions with us including e-mail, manual or digital registration form, call, application and website. However, some personal data may also be collected by us from other available sources including but not limited to credit reporting agencies, government department or agencies, public registries, websites, social media, publications, events, seminars, conferences.
  3. Purpose of Personal Data Processing
    3.1 Personal Data is collected and processed by Trienekens for the following purposes:-
      (a) To communicate with you;
    (b) To provide our products and services to you;
    (c) To process your payment transactions;
    (d) To respond to your enquiries;
    (e) For market survey and trend analysis;
    (f) To provide you with information on new services of Trienekens;
    (g) To promote our services and other marketing activities;
    (h) For recruitment and employment purposes (for job applicant);
    (i) For security and fraud prevention purposes;
    (j) Internal record keeping and audit purposes;
    (k) Legal and enforcement purposes; and/or
    (l) Other legitimate business activities of Trienekens Group.
    (collectively the "Purposes")
    3.2 Please note that it will be necessary for Trienekens to process your Personal Data, without which the due performance for our products and services to you will be affected.
  4. Disclosure, Transfer and Sharing of Personal Data
    4.1 In order for us to carry out the purposes above, we may disclose your Personal Data to:-
      (a) our related corporations, business partners and/or service providers,
    (b) our suppliers, vendors, contractors, sub-contractors;
    (c) any other third parties, as may be determined by Trienekens to be necessary or appropriate to carry out or support Trienekens’ business activities and operations;
    (d) our agents, auditors, consultants, accounts, insurers, lawyers or other financial or professional advisers; and/or
    (e) enforcement, regulatory and governmental agencies as required by law or to meet obligations to regulatory authorities.
    4.2 If, required of the above purposes, your Personal Data may be transferred to locations outside Malaysia or disclosed to our related corporations, business partners and/or service providers who may be located within or outside Malaysia and you hereby give your consent to the transfer.

  5. Security of Personal Data
    5.1 We will take the appropriate security measures to protect and keep confidential your Personal Data which is in our custody.
  6. Retention of Personal Data
    6.1 We will not retain your Personal Data longer than necessary for the fulfilment of the original purposes for which it was collected. Your Personal Data will be permanently destroyed and/or deleted if no longer required in a manner as Trienekens deem appropriate.
  7. Access to Personal Data
    7.1 You shall ensure that the Personal Data as provided to Trienekens are accurate, complete and up to date.
    7.2 You may at any time hereafter, make any enquiry, request for access to, or correction of your Personal Data or limit the processing of your Personal Data. However, we may charge a fee for processing your request for access and we may refuse to comply with your request for access or correction in accordance with the PDPA.
    7.3 Any enquiries or complaints relating to the handling of Personal Data or written request for access to your Personal Data or correction and/or deletion of your Personal Data, or to limit the processing of your Personal Data handled by Trienekens should be directed to: –

    Address Customer Service Officer
    Trienekens (Sarawak) Sdn Bhd
    216, Jalan Sungai Tapang
    Lot 2040 Block 15 MTLD
    93250 Kuching, Sarawak, Malaysia
    Tel No. : +6082-612300
    Fax No. : +6082-620130
    Email : customercare@trienekens.com.my

  8. Updates to Personal Data Notice
    8.1 We may revise and update this Notice from time to time. We will place notice of any such updates on our website or via such other suitable methods. As such, you are expected to visit our website to review the most updated version of this Notice each time you wish to provide your personal data to us.

In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this Notice, the English version shall prevail over the Bahasa Malaysia version.

Kindly CLICK for Bahasa Melayu Version +